In the event that the products or parts of the products are damaged, defective or faulty (through no fault of customer), FNM shall, at its discretion:
• Replace the same products or part(s) due to manufacturing fault.
• Customer notifies FNM their intention to return the products within 3 days of the delivery or deemed delivery of the products to customer; and
• Customer returns the products or part(s) thereof to FNM in their original packing to such collection point designated by FNM; and must be accompanied with the sales invoice with the date of purchase and a brief description of the fault of the product(s).
• FNM agrees to such return of the products or part(s) thereof by customer.
• Customer shall bear all delivery charges in relation to the return of the Products or part(s) thereof to the collection point designated by FNM.
All our goods sold are non-exchangeable and non-returnable.
Local Return Policy
Return of products will be arranged with FNM.
Overseas Return Policy
Customer has to return the said faulty product(s) and bear the return freight charges. Upon receipt of the faulty product(s), FNM will send the replacement product(s) via mail. Normal delivery lead time applies.