EHEIM eXperience 350 External Filter

In the event that the products or parts of the products are damaged, defective or faulty (through no fault of customer), FNM shall, at its discretion:

• Replace the same products or part(s) due to manufacturing fault.

Provided that:

• Customer notifies FNM their intention to return the products within 3 days of the delivery or deemed delivery of the products to customer; and
• Customer returns the products or part(s) thereof to FNM in their unused & undamaged condition, and original packing to such collection point designated by FNM; and must be accompanied with the sales invoice with the date of purchase and a brief description of the fault of the product(s). 
• FNM agrees to such return of the products or part(s) thereof by customer.
• Customer shall bear all delivery charges in relation to the return of the Products or part(s) thereof to the collection point designated by FNM.

All our goods sold are non-exchangeable and non-returnable.

Local Return Policy
Return of products will be arranged with FNM.

Overseas Return Policy
Customer has to return the said faulty product(s) and bear the return freight charges. Upon receipt of the faulty product(s), FNM will send the replacement product(s) via mail. Normal delivery lead time applies.

Cancellation of Order
There shall be no cancellation of or changes to customer’s order (upon submission of customer’s order and/or acceptance of customer’s order by FNM) without FNM written consent to the same. Customer undertake to indemnify FNM for any loss, damage, cost or expense (including but not limited to cancellation fees, warehousing/storage expenses, bank administration charges and shipping/handling expenses) suffered or incurred by FNM as a result of such cancellation of or changes to customer’s order. Customer hereby acknowledges that FNM shall incur such loss, damage, cost or expense in the event of any cancellation of and/or changes to customer’s order. Customer shall (without prejudice to any right or remedy available to FNM under the Terms and Conditions or general law) reimburse FNM such loss, damage, cost or expense on first demand by FNM. FNM further reserves the right to suspend the performance or any of its obligations under the Terms and Conditions until Customer indemnifies FNM accordingly.

Cancellation charge will be 5% (incl. GST) of the amount to be refunded.

If you have applied discount/promo code to the order, the discount/promo code cannot be re-used once the order is cancelled.